Shipping Policy

At Anerkennen.com, we aim to provide reliable and convenient shipping to customers around the world. This Shipping Policy explains how we process and deliver orders placed through our website.

1. International Shipping

We currently offer shipping to customers in eligible countries worldwide, excluding India.

Orders can only be shipped to countries and regions available at checkout. If your country is not available at checkout, we are currently unable to ship to that destination.

We do not ship orders to addresses in India.

2. Order Processing Time

Orders are generally processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays will generally begin processing on the next business day.

During periods of high order volume, holidays, promotions, or unforeseen circumstances, processing may take longer. If there is a significant delay, we will make reasonable efforts to notify you.

3. Shipping Time

Estimated delivery times depend on the destination, shipping method selected, and local carrier conditions.

Typical international delivery times are:

• Standard International Shipping: 7–15 business days

• Express International Shipping: 3–7 business days

These are estimates only and are not guaranteed delivery dates. Delivery may take longer because of customs clearance, weather, carrier delays, local holidays, or other circumstances beyond our control.

4. Shipping Costs

Shipping charges are calculated and displayed at checkout based on the destination, package size, weight, and shipping method selected.

Any applicable shipping fees will be shown before you complete your purchase.

5. Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, VAT, GST, or other fees imposed by the destination country.

Unless expressly stated otherwise at checkout, customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges imposed by their local authorities.

Anerkennen.com does not control these charges and cannot guarantee the amount that may be assessed.

Customers are responsible for ensuring that the products they order can legally be imported into their destination country.

6. Order Tracking

When tracking is available for your shipping method, we will provide tracking information after your order has been dispatched.

Please allow some time for tracking information to become active after the package has been handed over to the carrier.

7. Delivery Delays

While we work with shipping carriers to deliver orders within the estimated timeframe, Anerkennen.com is not responsible for delays caused by circumstances outside our reasonable control, including:

• Customs inspections or clearance delays

• Severe weather

• Natural disasters

• Transportation disruptions

• Carrier delays

• Public holidays

• Incorrect or incomplete shipping information

• Government restrictions or import regulations

• Other unforeseen events

If your package is delayed, please first check the tracking information provided by the carrier.

8. Incorrect or Incomplete Shipping Address

Customers are responsible for providing an accurate and complete shipping address when placing an order.

If an order is returned to us because of an incorrect, incomplete, or undeliverable address, additional shipping charges may apply if you request that the order be shipped again.

We cannot guarantee that an address can be changed after an order has been dispatched.

9. Lost or Damaged Packages

If your package appears to be lost or arrives damaged, please contact us as soon as possible at anerkennenfashion@gmail.com.

For damaged packages, please retain the original packaging and provide photographs of the package and the damaged product when requested.

We will work with the applicable shipping carrier to investigate the issue and determine the appropriate resolution.

10. Refused or Unclaimed Shipments

If an international shipment is refused, rejected, or remains unclaimed by the recipient and is returned to Anerkennen.com, any applicable return shipping charges, customs fees, duties, or other costs may be deducted from any eligible refund.

Original shipping charges may be non-refundable.

11. Restricted Destinations

We may be unable to ship to certain countries, territories, military addresses, remote locations, or other destinations where shipping is restricted or unavailable.

Shipping availability is determined at checkout.

India is specifically excluded from our shipping destinations. Orders with an Indian delivery address will not be accepted or fulfilled.

12. Changes to This Shipping Policy

Anerkennen.com reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with the updated effective date.

13. Contact Us

If you have questions about shipping, delivery, or your order, please contact us:

Anerkennen.com
Email: anerkennenfashion@gmail.com
Website: anerkennen.com

We will be happy to assist you with your international order.