Cancellation Policy for International Buyers

We understand that plans can change. This policy explains how international buyers can request an order cancellation.

Cancellation requests

To request a cancellation, contact us as soon as possible using the contact details provided on this website. Include your order number, the name used for the order, and the reason for the request.

Before dispatch

Orders may be cancelled before they are dispatched. If approved, we will refund the eligible amount to the original payment method. Refund processing times depend on your payment provider and bank.

After dispatch

Once an order has been dispatched, it may not be possible to cancel it. You may be able to use the applicable returns process instead, subject to the product conditions and the laws that apply to your purchase.

Customs, duties, and taxes

Cancellation does not automatically remove customs duties, import taxes, brokerage fees, or other charges imposed by authorities or delivery providers. Any amounts already paid to third parties may not be refundable by us.

Non-cancellable orders

Some products or services may not be eligible for cancellation, including personalised, customised, perishable, digital, or specially ordered items where applicable. Any such restriction will be communicated before purchase.

Refunds

Approved refunds are normally issued to the original payment method. Currency conversion differences, intermediary bank fees, or payment-provider charges may affect the amount received.

Consumer rights

This policy does not limit any mandatory cancellation, withdrawal, refund, or other consumer rights available under the laws that apply to your purchase.

Policy updates

We may update this policy from time to time. The version published on this page applies to orders placed after its publication, unless applicable law requires otherwise.

Last updated: September 16, 2026